I just wanted to say thanks for the personal service that you provided to me. The longer strap works very well. I'm really enjoying the bag.
If I may offer a couple of suggestions. Something sticky on the shoulder pad will help the pad stay on your shoulder. (Most laptop bag straps have this.) I smeared RTV on mine and it works well. Also, my old bag had a D ring for my towel. I miss that.
Again thanks and keep up the good work.
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