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-   -   Official Ask Discmania Thread (https://www.dgcoursereview.com/forums/showthread.php?t=103883)

Dubbsy 06-21-2022 02:02 PM

FYI Still some X-Out C Line DDx and MD3 at the time of writing this.

DiscJunkie 06-21-2022 03:15 PM

Dear Discmania Support,
I waited online for the Summer X-out Sale with eager anticipation.
Saw there were S-Line TDs available and was hoping for some CDs.
Logged in PayPal-ready.
Waited again for the extra hour, and noticed that you did not limit qtys.
So I went in, checked real quickly for CDs, grabbed a couple S-Line TDs and chose PayPal.
When my PayPal went back to the page, they were gone.
Now, this is the 2nd time this has happened to me at your online store, and I am trying to accept it with a degree of equanimity.
I understand that DM has been dealt a difficult hand, with Innova holding your Mfg hostage over the last few years.
But this incident has forced me to conclude that all your messaging about being customer-focused is demonstrably false.
What did you think was going to happen?
Every re-seller and opportunist with a DM account was going to get online and buy everything collectible or re-sellable by the dozens.
Meanwhile, loyal users such as I, just looking to get a few throwers were left empty and disappointed.
While boxing up 18 TDs and sending them all to the same address was a great labor saver for you, it’s just left me thinking about switching to a disc company where I can buy a full range of discs without resorting to re-seller prices.
I won’t even re-start the discussion about the shopping cart sniping…
This poor decision was on you, nobody forced your hand on this.
So, so, so disappointed.

redbill 06-21-2022 03:52 PM

Don't worry if the public backlash is big enough, they will make a FB post apologizing and asking for feedback. He'll then reply to several of the feedbacks with excuses as to why the customer is wrong. and then make no changes before the next big online sale. repeat.

DiscJunkie 06-21-2022 05:07 PM

Agreed….
Here was a prime opportunity to show some love to a loyal fan base, who (for the last few years) has been forced to buy needed discs at re-seller and collectible prices.
Instead, they go for the easy and quick.
They would have made the same money if they had limited qtys.
They were all going to sell anyways, but MANY more of their fan base would have benefited!
Instead, they sold large quantities to fewer buyers to limit their labor and trouble.
VERY disappointed with a company that I had always associated with customer awareness and customer appreciation.

jakebake91 06-21-2022 06:01 PM

Quote:

Originally Posted by DiscJunkie (Post 3817556)
Agreed….
Here was a prime opportunity to show some love to a loyal fan base, who (for the last few years) has been forced to buy needed discs at re-seller and collectible prices.
Instead, they go for the easy and quick.
They would have made the same money if they had limited qtys.
They were all going to sell anyways, but MANY more of their fan base would have benefited!
Instead, they sold large quantities to fewer buyers to limit their labor and trouble.
VERY disappointed with a company that I had always associated with customer awareness and customer appreciation.


You hit the nail on the head. They were gonna sell the same amount regardless, and this way the shipping/logistics/packing was slightly easier. They profited the same (or more), I highly doubt they care, contrary to what anyone working for them is about to say (if anything).

wolfhaley 06-22-2022 05:39 AM

There's many other companies that make discs. I don't get all this discmaniacism. If you want a damn P2, get an Alpaca. In tons of plastics. Right now. For cheap. It's a P2. The real one, albeit a stupid name.

ArtemisClydFr0g 06-22-2022 08:18 AM

Quote:

Originally Posted by DiscJunkie (Post 3817536)
checked real quickly for CDs

This was your mistake

ArtemisClydFr0g 06-22-2022 08:19 AM

Quote:

Originally Posted by wolfhaley (Post 3817619)
There's many other companies that make discs. I don't get all this discmaniacism. If you want a damn P2, get an Alpaca. In tons of plastics. Right now. For cheap. It's a P2. The real one, albeit a stupid name.

But it isn't. Different rim configuration.

Agarner14 06-22-2022 03:05 PM

Rainmaker is being released (Glow D Line Flex 3) in Mid July - $19.99.

Innova sells their glow d-line plastic for $12.99. I can't believe they are selling a baseline plastic putter for the same price as the premium plastic in the Evolution line. I definitely don't mind supporting Eagle (Assuming that is where 20-30% of $$$ is going), but man, $20 for a baseline putter is pretty wild.

Discmania_Support 06-22-2022 03:21 PM

Discmania Support Reply
 
Quote:

Originally Posted by jakebake91 (Post 3817564)
You hit the nail on the head. They were gonna sell the same amount regardless, and this way the shipping/logistics/packing was slightly easier. They profited the same (or more), I highly doubt they care, contrary to what anyone working for them is about to say (if anything).

Quote:

Originally Posted by redbill (Post 3817546)
Don't worry if the public backlash is big enough, they will make a FB post apologizing and asking for feedback. He'll then reply to several of the feedbacks with excuses as to why the customer is wrong. and then make no changes before the next big online sale. repeat.

Quote:

Originally Posted by DiscJunkie (Post 3817536)
Dear Discmania Support,
I waited online for the Summer X-out Sale with eager anticipation.
Saw there were S-Line TDs available and was hoping for some CDs.
Logged in PayPal-ready.
Waited again for the extra hour, and noticed that you did not limit qtys.
So I went in, checked real quickly for CDs, grabbed a couple S-Line TDs and chose PayPal.
When my PayPal went back to the page, they were gone.
Now, this is the 2nd time this has happened to me at your online store, and I am trying to accept it with a degree of equanimity.
I understand that DM has been dealt a difficult hand, with Innova holding your Mfg hostage over the last few years.
But this incident has forced me to conclude that all your messaging about being customer-focused is demonstrably false.
What did you think was going to happen?
Every re-seller and opportunist with a DM account was going to get online and buy everything collectible or re-sellable by the dozens.
Meanwhile, loyal users such as I, just looking to get a few throwers were left empty and disappointed.
While boxing up 18 TDs and sending them all to the same address was a great labor saver for you, it’s just left me thinking about switching to a disc company where I can buy a full range of discs without resorting to re-seller prices.
I won’t even re-start the discussion about the shopping cart sniping…
This poor decision was on you, nobody forced your hand on this.
So, so, so disappointed.


Alright, we're going to summarize these three quotes above. You're welcome to follow up if you like. This inventory was a problem, a huge random thorn in the side of our warehouse management system with no real avenue to move them. Sure, we could have put them in mystery boxes as some people suggested but who would have even noticed or appreciated it on any level?

Surely you must notice that the recent releases of all new Originals discs have been fluid, flawless, and with ample inventory for all. We're very proud of that. This misstep is certainly not ideal and we are all sorry for that, that's for certain. All customers deserve the best even in situations like this. The fact of the matter is there is no time. We are out of time. Sky God releases next week, staff begins packing Rainmakers this week to retailers (a three week process), then June, July, August are going to be extremely action packed. If we did not release these now then the next opportunity would be something like October or November.

Logistical assumptions here are correct, however. We don't have the time at the moment to limit and segment these into 3000-5000 orders or you, the customer, aren't going to be happy waiting for your order to be shipped in a few weeks. Each action we perform has causes, benefits and ultimately, always a consequence no matter what.

And if we cared about the money and not the customer in any regard, these products would have been listed at much higher prices. We know the value and what we could have gained in addition but sold them at standard prices like we always do.

redbill;3817546 can you name a certain occasion that we have specifically told you or any other customer that you are wrong, ever?

Our company cares more than anyone will ever know. Lots of companies will simply let people say what they please and never reply at all, let alone have the CEO care so much that he's eager to give a glimpse of his working and personal life consistently. Do people stop for a moment to consider what such harsh criticism must do to someone's well being? Our staff arrives to work every day, eager to spread some joy to someone's life and ready to listen and reply to all that comes our way, regardless of how often we deal with constant insults and assumptions. We are as human as it gets and despite how often we try to be as honest as possible, it's disheartening to feel that no one truly believes that.

I'm sorry this is a little less bright and shiny of a response as everyone is used to so apologies on that. We're frustrated, too. We can't promise that there will never be an issue again but removing this inventory as quickly as possible allows us to properly plan and execute the things we've actually committed to doing.

Side note: Mystery boxes are going to be fire this year.


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