Working to keep from undercutting dealers, but this email is kind of off putting to me as a dealer.
"No more hoping that your local retailer has the exact model and weight that you're looking for."
That just speaks, "Don't wait until your retailer gets their next order in. Skip them, and go through us."
I know it's not meant to be that way, but dang.
The concepts you're talking about is more of a shift in customer behavior from retail buying to online shopping. Notice I said retail
buying and online
shopping... When people needed something, they used to go to the store, look at their options at that store, and pick from their inventory.
Now that there is such an abundance of information available online, over 60% of buying decisions are being made before the customer even contacts the vendor. Nowadays, people can search for their exact weight, color, plastic, and mold from the comfort of their living room, no need to worry about store hours, driving there, or having to go to another store if the vendor is sold out... I can search the entire web for exactly what I want during commercial breaks during my favorite shows.
Retail stores tend to do better with the "
I want it now" buyers and the "
I don't know what I'm looking for, I just want to shop" buyers. Unfortunately for them, I think most (disc golf) buyers either know what they want or are already online researching options, so it is easy to just buy online...
There are so many manufacturers, plastics, molds, etc. these days, it would be almost impossible for a retailer to keep inventory levels where they need to be to drive customer satisfaction and stay profitable, dealing with massive amounts of dead inventory month over month.
I have joked around that if I were looking for a retirement gig, I'd open a liquor store on a disc golf course and focus a majority of the inventory towards immediate, individual consumption (think 24 oz cans over 30-packs). I would consider stocking disc golf merchandise to appeal to the walk-in traffic. But, the expectation is that those SKUs would be loss leaders (regarding GM%) month over month. Even though disc golf is played year-round in many parts of the country, it is still a highly seasonal activity by most and thus would not be a good business plan to open a store that focuses solely on seasonal business...
I guess the point is that I don't mind Discraft going direct to consumer sales...