Sure I've heard of that saying. The problem is that its not necessarily true.Haven't you ever heard "You get what you pay for?" When you pay a premium price you expect a premium product with premium service.
I've also heard of Ferengi Rule of Acquisition 82 (go Google it), which all too often is true regarding things that are "premium". This is why I opted on my last bag to buy a midrange priced Innova Competition which is about half the price of a Revo Carolina, and holds just as many discs. It still looks good going on its fourth year now.
The thing is, its every bit as silly to make gospel out of a few testimonials of some unhappy people, as it is silly to make gospel out of the testimonials who think said product is perfect. I have never seen a product in existence, no matter how reputable its quality that didn't eventually put out a few duds.
And it appears here that the issue in question is a cosmetic one regarding the fabric in a particular color which was a special promotion, and the resulting nonchalant response to the complaint. If I were a potential Revo customer, I'd only be worried about the latter.