Skunk
Eagle Member
So, a few years ago I paid for an REI membership and it has been paying off just about every time I go there. Yesterday I slipped into the nastiest water you can think of and my Keen Dry shoes were soaked as well as my feet.
Needless to say that I wasn't planning on wearing these shoes ever again after this episode. So I went to REI to find a new pair of waterproof kicks. I found a pair that was almost identical as the ones that I bought last March...only cheaper. I approach the customer service desk, provide them with my information and tell the associate that my previous shoes had a "breech" and my toes were getting wet.
The girl behind the desk said that I could exchange the shoes for the new ones. I said that they were "seasoned" and quite used. Due to my membership, there seemed to be no questions asked, so I went out to my car and got my dirty nasty shoes.
I exchanged the shoes, bought a Dri-fit shirt, used a 20% discount (because I am a member), and received $11 and change back! I paid $25 for a lifetime membership and so should everyone else!
Needless to say that I wasn't planning on wearing these shoes ever again after this episode. So I went to REI to find a new pair of waterproof kicks. I found a pair that was almost identical as the ones that I bought last March...only cheaper. I approach the customer service desk, provide them with my information and tell the associate that my previous shoes had a "breech" and my toes were getting wet.
The girl behind the desk said that I could exchange the shoes for the new ones. I said that they were "seasoned" and quite used. Due to my membership, there seemed to be no questions asked, so I went out to my car and got my dirty nasty shoes.
I exchanged the shoes, bought a Dri-fit shirt, used a 20% discount (because I am a member), and received $11 and change back! I paid $25 for a lifetime membership and so should everyone else!