aarikc17
Double Eagle Member
Ive seen this happen before. Its not MS's fault, it just happens
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Sooo, could this be used to remove dye from discs?
Where are they? If they hire Trenton then he would be online and on this thread answering for them. It is a win win
Sorry, I really want them to hire him, can't you tell
I talked to the fine folks at Marshall Street today about something else and they were friendly, flexible, accommodating, and a pleasure to work with (as always). I emailed and called. Because it's the most efficient way to reach them.
they did
Grow up and use a damn phone like the rest of the world!
I can't believe I read this entire thread. I will never get this waste of time in my life back. I've heard of demon customers but this is ridiculous. Marshall St, I don't know why you even waste your time here.
WTF is wrong with half you people? "I tried twitter first" Are you serious?! Grow up and use a damn phone like the rest of the world! Jesus H I've lost all faith in humanity...
While I don't necessarily agree with the guerilla approach that the OP took in this instance (no guarantees that DD is even an active participant on the site), his "experiment" brings up some very interesting and provocative thoughts about what a business's role in social media is and should be about.
I believe that businesses that subscribe to and use social media to get their name out there (read: advertising) must also understand that their obligation to tend to that platform, which includes an increased need for customer feedback, business advice and/or transaction, and at the very least, customer support, is even more important than just the implication of socialization.
I think the OP's point, to which I agree, is that if there is a business that has gone so far as to create a social media account, then there needs to be an associative outlet for customers to make a complaint, give feedback, or be instructed about the most efficient way to go about making contact with that business. It's part of the responsibility one must take in 'putting themselves out there', because quite frankly I don't care what sale is happening, or how many new 'so-and-so's' you got in your shop today, or how cold it is outside your business doors, if part of the deal doesn't include customer service. Period. It shouldn't be assumed that if I call or email I get customer service, but if I facebook, or tweet, or whatever, then I don't have a voice, or that voice is marginalized because someone isn't right there, in my face, or on the phone to deal with me directly. Look no further than the increase in 'Live Chat' customer service and support chat boxes to confirm the need and frequency of people who aren't going to
Good on the representative of DD to chime in and communicate the best way to make things right, but in this day and age of social media, not understanding that those platforms require an increased responsibility to be just as accountable and continue to deliver good customer service, then it's possible that those platforms may likely be just as good a way to kill your business as it is to promote it.
alphaDave said:Doing it more cause I Do hav faith in their Customer Service
they did
You have to be completely stupid to think that having someone on payroll to search for complaints about your company is not gonna raise prices. I can hear the crying now when that happens.