Well, that's their problem. This is a small community, and this is a forum that has a huge percentage of their constituency posting on it. That's about as good a focus group as you're going to get. Most successful businesses care what their customers think.
Also, it sounds like they guy voiced a complaint to the PDGA customer service person, in addition to posting it on here. Or am I wrong about that?
First, if you think this forum or any like it represents a "huge percentage" of the PDGA's constituency, you're mistaken.
Second, yes, he did call the PDGA office and got answers to his questions/complaints. He even admitted that their answers were satisfactory. But shouldn't it end there? Why the need to make a post on a forum entirely unaffiliated with the PDGA in an apparent attempt to get the same answers?
Truth is, he made the post here trying to find sympathy or empathy for his situation. He wanted a thread of pats on the back and supportive "yeah, boo to the PDGA" posts. Obviously, he didn't get much of that because he didn't really deserve it.