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I get that. I can print out my confirmation and go forth to a tourney and not pay the extra $10.
But if they arent going to wait to take the money until its done, then why go about it this way. Im not sure they are not overwhelmed with the number of new/renewed members, so how hard would it be to track down an existing and click current once they have received my payment
Obviously this isnt a huge ordeal, but one would think (or at least I do) there is a much simpler process to get this done
So there is now the issue of molds not being re-certified, obvious weight issue, but something that has be a little 'erked
I renewed membership Friday early afternoon. After calling and leaving a voicemail this morning and submitting an email, I just called again to find out why I cant see my stats from previous tourneys/etc
I was informed that they only update once a week and its on Thursdays. So if anyone wants to be included for the most recent update they would have to do so by Monday I believe.
All things considered, I feel that for the money spent on new and renewing members, that this is something that should have a much higher turnover rate. Its not like they weight until it goes through to deduct the money from the account, but can have people wait up to a full week in order to gain access to something that they have already paid for
/gripe
WOW! so sad....you realize that they dont have a huge staff right?
as a professional organization, no. I didnt realize their staff could be counted on 2 hands.
From the FAQ:If any company can let you know shipping policies upon checkout/payment, why wouldnt this have been done with them? Im over it now; I received my 'answers' and new knowledge of the PDGA
Any chance I get to speak my mind to people like you I do. For 40 hours a week, every week, I have to deal with people like you with these crazy unrealistic expectations, who fantasize about what they do and don't see on the site, and then run their mouth about how awful I and "x" company are both to me and everywhere else they can.
Do you realize that people like you ruining the person your talking to entire day? Who is not at fault for your imagined issue, not did they make the policy causing your issue? And most likely that employee was actually working on something productive and has had to take an unwarranted amount of time to deal with something that shouldn't even be an issue. YOU and people like you are the problem. They probably can't do it more than once a week because they have to spend their day dealing with people like you.
I am sure you suffer from cognitive dissonance so there is no way that this could possible be remotely somewhat your fault. And you are in no way the "bad guy" in this situation. You probably have no ability to look at it unbiasedly and objectively so it is total waste of my time. Hopefully though some shred of you will take something away from my rant and realize that your expectations are way out of line and that you should be more realistic about how business works.
Complaining on message boards is not how the PDGA will hear any complaints.
Complaining on message boards is not how the PDGA will hear any complaints. It might help if they did but they don't patrol them.
Well, that's their problem. This is a small community, and this is a forum that has a huge percentage of their constituency posting on it. That's about as good a focus group as you're going to get. Most successful businesses care what their customers think.
Also, it sounds like they guy voiced a complaint to the PDGA customer service person, in addition to posting it on here. Or am I wrong about that?