I think you called this one Bender about them/him being good people.
I finally received a message today on Ebay and it claimed they sold the disc to someone else and it was no longer available. So, essentially I waited a week to find out I wasn't going to get the disc as, even though I purchased and paid for it on ebay, and it was marked shipped, it wasn't available anymore.
However, the post script had the customer service number and I called. Whoever answered was extremely friendly and it seemed genuine. I think the art of customer service is a lost one, and when I find a customer service rep that is friendly, I appreciate it very much. He offered to swap the disc for another and I was told it would be shipped out today. Sure enough, it was already picked up and sent out by the post office. No harm, no foul.
So, after all that, I am a satisfied customer, and, even though this was a less than ideal experience, believe it or not, I will definitely buy from them again. :thmbup: And, I still plan to leave positive feedback on Ebay as the issue was resolved and all is well.