Salient Discs Catalyst, Medium Backpack

[BigAl724]

I am a customer.
I am very satisfied with the way this preorder type sale is going.
I knew going in that late Oct. was an estimate on delivery date.
They were making changes to the bag in accordance with the.customers wishes.
Creating a delay in the production bags being made.
Has everyone forgot about the whole mini pocket add on?
So now the bags are made like everyone wanted, and they are on their way.
I am happy.

I agree. I am getting impatient, especially because the weather is getting cold in PA (I'm not one to play in the snow). But the free disc did soften me up a little. It shows that they do indeed care about their customers. If they didn't care, they wouldn't have made the necessary adjustments to the bag or thrown in the free disc.

 

[constantlyej]

On a side note dgfanatic is an extremely nice person and speaking with him through PM's I think Sailent is lucky to have him!

Couldn't agree more.

 

[HeavyCritters]

Eh, doesn't float my boat. No reason to require a refund. They were pretty clear about no refunds. It was one of the trade-offs for saving a few bucks.



I only think it "gives that impression" if you want to see things in a poor light. I think they can afford a few $119 refunds.

Asking for a refund isn't holding up the customer end of the bargain. You get to save money, but you have to commit it in advance and with only an estimated arrival date.

If everyone or even a significant portion demanded refunds for missing the estimated arrival date, the company would stop doing refunds, and everyone who has no problem with refunds would stop benefiting from them.



The customer isn't always right. In this case, sure, I'd have probably made an exception. That doesn't mean he deserves one or is owed one. And they may place different value judgments on whether to offer a refund than you or I.

I've sold software for years. Sometimes we refund someone's cash, sometimes we don't. It all comes down to a value judgment. If you've had our software (which has a demo) for six months and you write to complain that it doesn't have a feature you wanted, we're probably going to decline your request to get a refund. In many other cases, even though we know full well we can't revoke their license (we could in future versions, but they could always refuse to upgrade), but we refund anyway.



I disagree that it's reasonable to call them "late."

They shipped in October. They were delayed slightly from an estimate to make them better.

No firm date was ever offered. It was just an estimate, and as customers we had to decide whether we'd want the bag at a reduced cost but with only an estimate and a rough idea what the bag would be like based on some photos, descriptions, and possibly past history with PF bags.

I'd also encourage the person to reach out to them directly via the contact page rather than posting here. I can complain all I want about my car always resetting into album repeat mode instead of staying on shuffle mode between drives, but until I complain directly to the car company, there's little chance my feedback has actually been heard.

P.S. For all we know, 20 people got refunds. You don't know. I don't know. For all either of us know 20 people contacted them directly and got refunds.

 

[constantlyej]

You haven't done anything. The facebook page admin does not go on this site. Contact them like a normal person through email instead of bitching on a completely unrelated forum. Every email I have sent to salient has been handled kindly. I dont think you should be compensated because you were accidentally banned and then it was prolonged through your own misuse of correct communication channels. Arnt you the guy who claimed to work as an radio advertiser in the COMMUNICATIONS INDUSTRY? How do you deal with your clients do you just sit around on go oh geeeze i hope so and so mails the check or wants a new add?

Bacon, I work in audio/video editing and recording, communications is a little different than the technical aspect. All the :wall: in the world comes from the fact that on a pre-order placed in August, in which I didn't get the luxury of free shipping, I have had to deal with chasing down information after being shut-down after showing some :clap: excitement on their facebook page.

Now, I deal with clients with kindness so that they don't have to be . It's a pretty simple gesture.

You, on the other hand, :gross: don't seem to understand that things are not typical in this situation in accordance to transactions. And Mr. Bacon, I really hope that you don't take this the wrong way when I feel like you actually troll my posts (because I don't know you at all), but I can't understand how you could possibly be calling me a troll when I am just looking for some sort of communication and business ethics to occur.

But, I'm not angry with you. Not angry with Salient. I am just an unsatisfied customer who has been treated with quite possibly the worst customer service- that is concerned that there will be some sort of retaliation from the company if I am treated at all by them the way I have been through their actions on facebook, and then again on here by guys like you who I am unsure of their affiliation with the company. The only person I am convinced is affiliated with the company that I feel I could trust with an issue is dgfanatic7, but I am not at all positive he is on the Salient team, rather just a friend of the owner.

Either way, this is a public forum, where future consumers should know how the business practices have gone down with their beta-test, pre-order clients.

If I get someone to communicate with me, and work to make things right, then it'd be pretty nice. If not, oh well... at least others can see the truth of how the business practices were in the start.

Free-shipping for pre-orders, except for those that pre-ordered in August via e-bay, is pretty ridiculous in my opinion.

 

[Johnson]

It was Flavor-Aid yo.

 

[constantlyej]

It was Flavor-Aid yo.

I like this.

 

[HeavyCritters]

It was Flavor-Aid yo.

You're right. If I'm drinking the Grip EQ Kool Aid, the rest of ya'll are drinking the knock-off brand.

Con Vitamina!!

 

[Bacon]

Bacon, I work in audio/video editing and recording, communications is a little different than the technical aspect. All the :wall: in the world comes from the fact that on a pre-order placed in August, in which I didn't get the luxury of free shipping, I have had to deal with chasing down information after being shut-down after showing some :clap: excitement on their facebook page.

Now, I deal with clients with kindness so that they don't have to be . It's a pretty simple gesture.

You, on the other hand, :gross: don't seem to understand that things are not typical in this situation in accordance to transactions. And Mr. Bacon, I really hope that you don't take this the wrong way when I feel like you actually troll my posts (because I don't know you at all), but I can't understand how you could possibly be calling me a troll when I am just looking for some sort of communication and business ethics to occur.

But, I'm not angry with you. Not angry with Salient. I am just an unsatisfied customer who has been treated with quite possibly the worst customer service- that is concerned that there will be some sort of retaliation from the company if I am treated at all by them the way I have been through their actions on facebook, and then again on here by guys like you who I am unsure of their affiliation with the company. The only person I am convinced is affiliated with the company that I feel I could trust with an issue is dgfanatic7, but I am not at all positive he is on the Salient team, rather just a friend of the owner.

Either way, this is a public forum, where future consumers should know how the business practices have gone down with their beta-test, pre-order clients.

If I get someone to communicate with me, and work to make things right, then it'd be pretty nice. If not, oh well... at least others can see the truth of how the business practices were in the start.

Free-shipping for pre-orders, except for those that pre-ordered in August via e-bay, is pretty ridiculous in my opinion.

You completely missed my whole point. I dont believe at any point i called you a troll and at no time was I trolling. The reason I posted on your comments so many times is because you keep saying the same thing and expecting something to magically change. You need to do something about it no one here can or will.

The simple point is that this is the wrong place to try and contact someone. The official members of the company have left this thread LONG ago. I have absolutely no affiliation with the company other than the fact that I to pre-ordered their bag. Fanatic was just a guy with some connections until less than a day ago when he was offered a position at Salient...now he to is abandoning my thread.

The communication industry part was a joke I work in the industry to on the television end and my coworkers always joke that for an industry called communications its the worst at it.

Again in case you missed it venting here is fine. However you are barking up the wrong tree even if anyone in this thread wanted to help you they would not be able to. Salient workers cannot read minds. The squeaky wheel gets the grease. Email Salient contact results with Hilary have been mixed however fanatic is apparently going to be heading the email department soon.

The company will not retaliate if you ask them a question. Personal experience I emailed them and had great responses. However you are not missing much by not being on facebook. If you posted what you say you posted I would chalk up the banning to be a mere accident a heavy hand or a miss click and oops your gone. Ever accidentally delete the wrong email? Its kinda like that but without a easy dumpster folder to check.

Have you tried anything besides going here? This is the least official place to get things done. Email the company and ask why you paid shipping in August. I suspect it was one of two things things (1) a error (2) an ebay fee. Again I do not know because I am not with the company. I defend them because for all the fair complaints there are about 3 ridiculous ones. Mistakes get made and if no one brings it up they will go unnoticed and unfixed. Email the company they should work it out...if they dont wait a few weeks and try again when fanatic is in office.

 

[HeavyCritters]

You completely missed my whole point. I dont believe at any point i called you a troll and at no time was I trolling. The reason I posted on your comments so many times is because you keep saying the same thing and expecting something to magically change. You need to do something about it no one here can or will.

The simple point is that this is the wrong place to try and contact someone. The official members of the company have left this thread LONG ago. I have absolutely no affiliation with the company other than the fact that I to pre-ordered their bag. Fanatic was just a guy with some connections until less than a day ago when he was offered a position at Salient...now he to is abandoning my thread.

The communication industry part was a joke I work in the industry to on the television end and my coworkers always joke that for an industry called communications its the worst at it.

Again in case you missed it venting here is fine. However you are barking up the wrong tree even if anyone in this thread wanted to help you they would not be able to. Salient workers cannot read minds. The squeaky wheel gets the grease. Email Salient contact results with Hilary have been mixed however fanatic is apparently going to be heading the email department soon.

The company will not retaliate if you ask them a question. Personal experience I emailed them and had great responses. However you are not missing much by not being on facebook. If you posted what you say you posted I would chalk up the banning to be a mere accident a heavy hand or a miss click and oops your gone. Ever accidentally delete the wrong email? Its kinda like that but without a easy dumpster folder to check.

Have you tried anything besides going here? This is the least official place to get things done. Email the company and ask why you paid shipping in August. I suspect it was one of two things things (1) a error (2) an ebay fee. Again I do not know because I am not with the company. I defend them because for all the fair complaints there are about 3 ridiculous ones. Mistakes get made and if no one brings it up they will go unnoticed and unfixed. Email the company they should work it out...if they dont wait a few weeks and try again when fanatic is in office.

^^ I'm not a lawyer and I don't play one on TV, but this is very sound advice.

 

[Johnson]

I'd rather get two Catalysts (Flavor-Aid) and ship one to uncle Chavo, than buy one Grip (Cool-Aid). Maybe you could sew the Cool-Aid man on your Grip? That'd really class it up man!

 

[mattc]

You're right. If I'm drinking the Grip EQ Kool Aid, the rest of ya'll are drinking the knock-off brand.

Con Vitamina!!

i also have a Grip A series, so what flavor/brand am i drinking

 

[Johnson]

Ever tried Virgils? If the Grip is as top shelf as they say it's Virgils, best beverage I've ever had...

 

[constantlyej]

You completely missed my whole point. I dont believe at any point i called you a troll and at no time was I trolling. The reason I posted on your comments so many times is because you keep saying the same thing and expecting something to magically change. You need to do something about it no one here can or will.

The simple point is that this is the wrong place to try and contact someone. The official members of the company have left this thread LONG ago. I have absolutely no affiliation with the company other than the fact that I to pre-ordered their bag. Fanatic was just a guy with some connections until less than a day ago when he was offered a position at Salient...now he to is abandoning my thread.

The communication industry part was a joke I work in the industry to on the television end and my coworkers always joke that for an industry called communications its the worst at it.

Again in case you missed it venting here is fine. However you are barking up the wrong tree even if anyone in this thread wanted to help you they would not be able to. Salient workers cannot read minds. The squeaky wheel gets the grease. Email Salient contact results with Hilary have been mixed however fanatic is apparently going to be heading the email department soon.

The company will not retaliate if you ask them a question. Personal experience I emailed them and had great responses. However you are not missing much by not being on facebook. If you posted what you say you posted I would chalk up the banning to be a mere accident a heavy hand or a miss click and oops your gone. Ever accidentally delete the wrong email? Its kinda like that but without a easy dumpster folder to check.

Have you tried anything besides going here? This is the least official place to get things done. Email the company and ask why you paid shipping in August. I suspect it was one of two things things (1) a error (2) an ebay fee. Again I do not know because I am not with the company. I defend them because for all the fair complaints there are about 3 ridiculous ones. Mistakes get made and if no one brings it up they will go unnoticed and unfixed. Email the company they should work it out...if they dont wait a few weeks and try again when fanatic is in office.

Everything you've suggested/mentioned is solid. I appreciate the lesser sarcastic and ambiguous response- I actually was able to digest this information without having an elicit emotion that felt I needed to explain ONCE AGAIN why I was frustrated.

Thanks.

 

[Johnson]

So what's the gameplan sport? You gonna keep chatting it up here or you gonna man up and send out a good ol' fashioned FB PM?!

 

[Johnson]

Perhaps a poll is in order...?

 

[HeavyCritters]

I'd rather get two Catalysts (Flavor-Aid) and ship one to uncle Chavo, than buy one Grip (Cool-Aid). Maybe you could sew the Cool-Aid man on your Grip? That'd really class it up man!

Totally cool that you're anti-Grip. I get it. I love mine, but to each his own (that's an old school dgfanatic7 quote).

What I'm REALLY interested to see is the feedback on these Catalyst bags after 6 months to a year of decent use.

If they hold up and there are no issues, then kudos to Salient for providing a good product. If their "Made in (and shipped via boat from) China" roots hold true, then...

 

[constantlyej]

So what's the gameplan sport? You gonna keep chatting it up here or you gonna man up and send out a good ol' fashioned FB PM?!

I would have sent a FB PM a long time ago if I weren't censored from posting on their page, or even accessing their content. Seriously, they shut me down back in early September when I posted, "I can't wait to get this bag and show it off at the tournament this upcoming weekend".

That's what got me booted.

 

[Johnson]

Uh... Grips are made in good ol' CHINA...? No?

 

[Bacon]

Totally cool that you're anti-Grip. I get it. I love mine, but to each his own (that's an old school dgfanatic7 quote).

What I'm REALLY interested to see is the feedback on these Catalyst bags after 6 months to a year of decent use.

If they hold up and there are no issues, then kudos to Salient for providing a good product. If their "Made in (and shipped via boat from) China" roots hold true, then...

Im interested in that. Im sure a winter launch may effect the durability but hopefully mine stands up.

 

[mattc]

since i have a Grip A Series, i will be able to give this bag a good comparison
i think it will do just fine