First off; for anyone that says someone is a prick for voicing relevant and reasonable concerns, you know nothing about business and customer satisfaction.
Did you know the greatest, and most unquantifiable assest to a business is word of mouth, and when you sacrifice that due to inability to manage customer expectations, a huge profit loss occurs.
I am irritated with a lack follow up, poor expectation management, and zero recompense to make said failings right.
The quality of the work, or satisfaction once having received said work has nothing to do with this. It isnt about his character. It is about good business. And when you take my money we shake hands and enter an agreement. Simple.
To the gentleman who asked if our old bags worked; yes great but I ordered a replacement to fill a void, to satisfy a need, and as said prior under the stipulation of 4 to 6 weeks.
Like I said, I am very patiently waiting and have done so for 4.5 months. I would of been the happiest camper had even some blanket emails gone out with some realistic timeliness and etas. Again though, it is what it is.
