Also, can we stop saying that the "delay" of this guy's online membership status is because of the PDGA being short-staffed? Regardless of how big their staff is, they have a procedure in place for updating their database online. It's part of quality control to have a procedure rather than just let whoever update whatever whenever.
Also, this guy renewed on a Friday afternoon, and was calling to "complain" on Monday morning of a holiday weekend (lucky the office was open to take his call, IMO). Regardless of the size of the staff, the fact that it didn't happen instantaneously on Friday should have told him all he needed to know about the automation of the process, or lack thereof. Expecting something that clearly isn't automated to be done over the weekend when offices are closed seems a bit of an out of whack expectation on all levels.
Also, this guy renewed on a Friday afternoon, and was calling to "complain" on Monday morning of a holiday weekend (lucky the office was open to take his call, IMO). Regardless of the size of the staff, the fact that it didn't happen instantaneously on Friday should have told him all he needed to know about the automation of the process, or lack thereof. Expecting something that clearly isn't automated to be done over the weekend when offices are closed seems a bit of an out of whack expectation on all levels.