Yep, he's not making a million of these bags, and they are ridiculously expensive for a simple backpack, the whole China thing was a big mistake.
Every mid to large sized city in the U.S. has at least one respectable business set up to do this kind of work. Properly. :|
Contracting this out to the cheapest possible source offshore only means that you will almost be guaranteed a crappy product. These also is no recourse because he has nobody else to make these things for less, so the company he's using now cant be harmed at all.
This means you will continue to get the same craptastic made piece of turd forever.
Or until he smartens up and has these made here in the U.S.
Local manufacturing means hands on quality control, not "Ohhhhhh, so sorry" , and the ability to change things up on the fly, which makes for a constantly improving product.
I really think someone wanted a new Bentley too bad, so they can be like Puffy.
Just get yourself a roll of duct tape and learn to deal with it.
Or buy a decently made product, like the ones made by Mystery Ranch.
I have an old Kelty backpack, with a Mystery Ranch suspension system in it, I know how they put their stuff together, and its bomber tough.