I started with Innova because they were in the used bin for $5 each at my local store and have stuck with them since. I've become more training focused and started buying fieldwork sets from the pro store. Last week I ordered 12 cobras and they didn't have the colors listed online. I got a call and a voicemail from the ProStore (Shout out to Michelle for the VM!) and when I called back, another rep told me what colors they had and the quantity and let me pick before they packed it. Very happy with that experience.
I also accidentally ordered 10 then remembered I wanted 12 a few hours later. Ordered the last two and put a note to ship them with the other 10 and the rep I spoke to made it happen. I didn't try to get the shipping taken off the order of 2, (since 6+
come with free shipping), but the customer service was awesome.
My $126 (this month).